Privacy Policy

By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. In this Privacy Policy, we use the following terms to describe different types of visitors to our Site. Our customers are called "Subscribers" and our Subscriber's customers are called "Guests". We use the word "hotel staff" to describe persons to whom Subscribers give "hotel staff" access on the Site, and "administrator" to describe persons who has full access and control to the Subscribers data. Hotel Staff, Administrator or guests are collectively described in this Privacy Policy as 'Users' of our Site.

Personal Data collected for the following purposes and using the following services

Google Analytics - Personal Data: Cookie and Usage Data
Contact form - Personal Data: Email, First Name and Last Name
Direct registration - Personal Data: City, Company name, Country, Email, First Name, Last Name and Phone number

How we use your information

We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity.

You own your own data

Hotelier Software will only store information that is entered by the Hotel Staff of a Subscriber. The data entered by the Hotel Staff remains the property of the Subscriber and Hotelier Software will not use or make available for use any of this information to any third party private persons or Organisation. Hotelier Software will give you access to your data at any time. Subscriber can export anytime the Subscibers' data in a common file format determined by Hotelier Software. The Subscriber's data may be permanently deleted by Hotelier Software 90 days after the Subscriber stops paying to use Hotelier Software, or at the Administrator's request.

You control who has access to your data

The data entered by the Hotel Staff of a Subscriber is stored securely in a database and is only accessible to the approved Hotel Staff of the Subscriber. The Administrator of the Subscriber will have full control over who is invited to be a Hotel Staff. It is the Hotel Staff's responsibility to keep their passwords safe. The administrator of a Subscriber has the right and full control over the data and features what Hotel Staff has permission to access, stored in the Hotelier Software account. Hotelier Software, Hotelier Software's staff and Hotelier Software's partners do not have access to the Hotel Staff's passwords and are therefore unable to access the Subscribers's account or data without receiving an information from the Administrator.

Hotelier Software monitors and collect system usage information

Hotelier Software has access to and may use aggregate and non-identifying information, for the purpose of billing and monitoring server and software performance as well as other internal purposes of Hotelier Software. Hotelier Software staff can access non-identifying and aggregated usage information in order to better understand how our customers are using Hotelier Software and to improve our services. Hotelier Software will never access any identifying data entered and stored in the Hotelier Software system, and will never access system usage history for a specific identifiable Hotel Staff, Administrator or Guest, except where granted permission to assist in a system issue or error. All aggregated usage information is stored in a secure HMS data warehouse facility.

Your data is sent securely across the internet

Hotelier Software Servers have Thawte issued security certificates so all data transferred between the Hotel Staff or administrator or Guest using Hotelier Softwares Internet Booking Engine and the Hotelier Software Servers is encrypted with the latest encryption technology. It is the Users responsibility the use of a browser which supports the SSL encryption security used in connection with the Hotelier Software Servers.

Collection of cookies

Hotelier Software uses temporary cookies to keep a session open after a Hotel Staff logs in. These cookies do not contain any information about the Hotel Staff or the Subscriber and will automatically expire 60 minutes after the session is finished.

Please read our Terms of Use

All use of software available on this website is subject to Hotelier Software terms and conditions of use. Please read our Terms of Service carefully.